RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately ProteShea can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain products may be subject to additional terms and guidelines which are described in their respective user manual.

ProteShea warrants any product purchased for use in business or resale against defects in workmanship or materials under normal use for a period of 30 days from the date of purchase. Any product determined by ProteShea to be defective in material or workmanship and returned to ProteShea shipping costs prepaid will, at ProteShea’s discretion, be repaired or replaced or the purchase price refunded.

Several types of goods are exempt from being returned. ProteShea does not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable products which include, but is not limited to, ProPrints, Courses, Software, Projects, and Designs

To complete your return, ProteShea requires a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, ProteShea will send you an email to notify you that your returned item has been received. ProteShea will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@proteshea.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@proteshea.com and send your item to:

290 NW Peacock Blvd #880143
Port Saint Lucie, FL 34953

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to:

290 NW Peacock Blvd #880143
Port Saint Lucie, FL 34953

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance. We do not guarantee that we will receive your returned item.